Nightmares and Panic Attacks
Belinda Mosby, a worker at a Suicide and Crisis Lifeline center, faced distress and burnout after helping callers in severe distress. The toll on her mental health led to anxiety, nightmares, and panic attacks.
High Demand, Low Bandwidth
The 988 Suicide and Crisis Lifeline has served over 7 million Americans since its inception, but faces challenges as workers like Mosby experience burnout. High demand and low staffing levels are straining the system.
Undertrained and Overwhelmed
Operators like Chantel Aaron and Clara Rodriguez share their struggles with inadequate training and overwhelming calls. The mental health workforce faces shortages, turnover, and lack of preparation to handle diverse crisis situations.
Seeking Hope in Crisis
Despite the challenges faced by hotline workers, the 988 Suicide and Crisis Lifeline continues to be a vital resource for those in need of mental health support. While workers like Rodriguez have left their roles, the line remains a beacon of hope for many.
